Service Level Agreements
Our geographically diverse 24×7 network operations centers are located in Orange, California; Los Angeles, CA; El Segundo, California; and Bangkok, Thailand
| Pro Service Level Agreement |
| krypt’s Basic SLA for bare metal servers and cloud servers includes where applicable: |
24/7 support via telephone, email, ticketing system, or chat
Hardware component replacement for items such as RAM, hard disk drive, NIC card, and power supply
Operating system re-install
Server reboots
Root /Administrator password reset
Monitoring, remediation, and capacity planning of cloud platform
Network troubleshooting
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| Managed Server Support |
| Krypt Managed Server Support provides additional services on top of our Service Level Agreements. Krypt Managed Server Support includes: |
Operating system patching (Windows and RedHat/CentOS Linux)
Proactive service availability monitoring and alerts
Drive space monitoring
Event log monitoring
Free SentinelOne Endpoint Security Protection
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NOTE: Price: $50 per server per month. Third-party software patching is not included.
| Advanced Support |
| With Krypt Advanced Support, you will have priority access to our certified Engineering and Escalation teams with a wide range of knowledge in Windows and Linux applications at reduced hourly rates. |
Troubleshoot issues with running services (Windows and RedHat/CentOS Linux)
Installation of common services for web, database, and applications limited to Apache, MySQL, PHP, IIS, and RAS
SSL certificate installation (customer provides certificate)
Performance tuning
Server hardening after initial install
Firewall/load balancing configuration and maintenance
Support for CPanel, DirectAdmin, and CloudLinux
Advanced Support billed in 30-minute increments
Support minutes DO NOT rollover to next month
Krypt will not troubleshoot or support third-party software not sold by Krypt
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